Their customers are companies that love the special (the Grand Hall on the UNESCO World Heritage Site) on the one hand and comfort (all event-related services as part of a full-service model) on the other.

Sometimes it happens that companies and corporations planning a congress, a workshop or a celebration hire event agencies. Then the agency is also the first point of contact for the Grand Hall team. That's why "communicating in the shortest possible way" is one of the central tasks of the state-certified business administrator for the hotel and catering industry. "A lot of things are done by e-mail, but it's often easier to make a quick phone call or sit down together for more complex coordination." Just once? "Yes, it's faster and a lot more personal, especially, of course, if you already know each other from previous projects and the division of tasks is clear."

Permanent partners - from catering to technology

Just as often the case: The customer wants the organization of his event to be handled completely by the Grand Hall. Then Mareike Kuntke addresses the fixed partners from technology, catering, furnishings and equipment: "We've been working closely together since the old industrial hall was converted into the Grand Hall." So: if it goes hand in hand, despite a lot of work a lot of fun, then it must be a one stop event location.

Margareta Ferreira has already brought her composure with her; after training as a hotel manager, she completed a teaching degree. Only to return to the hospitality industry. Today, she is mainly involved in "planning, organizing and communicating to all sides" at the Grand Hall. "I deal closely with customers and suppliers, I can't imagine a more diverse job." She regularly sits down with the Grand Hall's partner companies - including technicians, stage builders, room designers and caterers.

Everyone is present at the trade meetings

At such "trade meetings," projects are discussed and ideas are fleshed out. "It is important that decision-makers in companies are also on site with us. They want and need to get a picture of how we work and what is possible in the Grand Hall." Often, customers have a vague idea about their event, "but that's about it." The sales team then provides support, presents setups, suggests presenters and live acts, creates mood boards for furniture and decor, and reports on their experiences.

In these situations, the event manager is in her element, just like during the event itself. With one difference: "If everything is well planned, an event runs all by itself," says Ferreira. And if it doesn't? She reflects briefly, "Then we probably did something wrong." She can't recall such a case. "Sure, there are questions in between, but we quickly find a solution together."